RBC BlueBay’s Ben Yeoh examines how operational scale underpins competitive advantage in a flagship U.S. diagnostics lab
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Processing over 100,000 samples daily, automation lowers error rates and raises marginal profitability once fixed costs are absorbed.
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Workflow design enables more tests per sample, driving revenue intensity without proportional cost growth.
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Culture and technician retention remain decisive in a 24/7, high-skill environment where automation complements—not replaces—lab staff.
Is the moat technological—or organisational? The full note dissects the operating model.
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